Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Currently, shipping for our products is only within Australia.

We are using the express courier Startrack Express for all deliveries, and thus we are able to offer you a flat rate shipping cost of $8.50 for all orders. This ensures that your goods will arrive promptly and undamaged. You will also be provided with a tracking number via email once the order has been shipped. you can track your order by visiting www.startrackexpress.com.au and entering you tracking number in the required field.